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Friday, April 27 • 15:00 - 15:45
One Citizen, One Password - How the State of Louisiana streamlined and secured digital services for its residents

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The State of Louisiana, which serves more than 4 million citizens, took a challenge around an outdated system and created the opportunity to establish a foundation for citizen services. The need to improve and transform a dated Medicare and Medicaid enrollment system turned into an opportunity to change the way software was developed. Instead of creating a monolithic application, the team decided to embrace the application economy and design a new service-oriented system that could accommodate a broad range of citizen services. The team quickly realized a fragmented customer experience is not acceptable in the application economy. The State of Louisiana did not want citizens to have to remember separate passwords for every service provided by the state, so they created a central platform that all agencies could share. Each citizen will use a single identity and password to access services.

Like the State of Louisiana, many governments are taking services online to provide 24-7 access and better service at lower cost—while also optimizing the experience for the end user. And to inspire others, the IT team in Louisiana published the architecture. This type of digital transformation is reshaping the image of government as a model for bureaucracy to government as a center for innovation. The State of Louisiana is breaking stereotypes around government agencies and outdated technology as they transform their IT systems to provide customers with the digital experience they expect.

The team at the State of Louisiana understands that interacting with government systems should be intuitive, informative and easy. That’s why the State of Louisiana created an IT architecture that will anticipate the technologies of tomorrow while addressing constituents’ needs today.

Key advantages include:
- Fraud Prevention  
- Citizen submits a Permit Request and Securely Routes Request for Approval
- Permits filtered with security intelligence

avatar for James Alt

James Alt

Enterprise Application Architect, State of Louisiana
avatar for Dustin Glover

Dustin Glover

Chief Information Security Officer, State of Louisiana
avatar for Matthew Vince

Matthew Vince

Director of Project Management, Louisiana Office of Technology Services

Friday April 27, 2018 15:00 - 15:45 ADT
Track 3 - Room A2